Refund policy

At Just 2 Gals, we take great pride in our handmade, small-batch natural skincare products. Because our products are handcrafted and made in limited quantities, we have the following policy:

Returns & Exchanges We accept returns or exchanges within 14 days of delivery for items that are unused, unopened, and in their original condition. Due to the handmade and personal care nature of our products, we cannot accept returns on opened or used items.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at [your email address] with a photo of the item and your order number. We will gladly send a replacement or issue a full refund.

Non-Returnable Items

• Opened or used products
• Sale or discounted items
• Gift cards

How to Initiate a Return Contact us at just2gals25@yahoo.com with your order number and reason for return. Once approved, ship the item back to us at your expense. We recommend using a trackable shipping method.

Refund Processing Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.